As part of your dealings with D Stoker Group Ltd we will collect and otherwise process personal information about you in order to supply vehicles, goods and services to you and to administer our relationship with you. This may involve sharing your personal information with third parties. This Privacy Policy describes in detail how we will use your personal information and how you can exercise your rights with respect to your personal information.
We are the data controller in respect of your personal information that we collect and process as further described in this Privacy Policy. We may share your personal information with other organisations that may receive and process your personal information as a data controller in their own right. Please see below for further information.
We may collect and process information about you, including your name, date of birth, address, contact details (including email address and mobile phone number), vehicle details, purchase history and data collected as part of any finance application or payment (including previous addresses, employment details, income and expenditure and bank account details). This information is referred to in this Privacy Policy as personal information.
If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this Privacy Policy. We may also collect non-identifying information about your preferences in connection with our Website, for the purposes of enhancing and personalising your experience on the Website. We may provide our manufacturer partners with aggregate information about Website users.
We use your personal information in connection with our business activities. In particular, we may use your personal information in the following ways:
In accordance with your preferences, we may also use your personal information to provide you with information about vehicles, services, promotions and offers that may be of interest to you. We may use your personal information in order to ascertain the vehicles, services, promotions and offers that are likely to be of particular interest to you. Please note that, even if you choose not to receive this information, we may still use your personal information to provide you with important services communications, including communications in relation to any purchases you make or vehicle support services.
Your personal information may also be disclosed to third parties, in order to comply with any legal or contractual obligation.
We may disclose your personal information to third parties in connection with our business activities, including in the following cases:
The Data Protection Legislation gives you the right to access your personal information. To request access to your personal information, please contact us using the details below. As we take the issue of protecting your personal data seriously, we follow strict storage and disclosure procedures which means that we may occasionally require proof of identity from you prior to disclosing such information.
If you think the personal information we hold about you is inaccurate or incorrect, you can request that we correct this information (including your marketing preferences) by writing to us using the details below.
Where we rely on your consent as the legal basis for processing your personal information, you may withdraw your consent at any time by contacting us using the details below.
You have the right to request that we delete your personal data and unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request.
If you have any questions, please contact us at:
Email: customer.service@dsgltd.co.uk
Or write to us at: Data Protection Officer, D Stoker Group Ltd, 1 Ironworks Road, Barrow-in-Furness, LA14 2PG
When you visit our site, we will put "cookies" onto your computer. Cookies are just a small ‘text file’ that is placed on to your computer by our website as you visit us.
A cookie does not allow us to identify you. They are widely used across all websites in order to help make websites work, or work more efficiently by “remembering” your choices, which we can use the next time you visit us. Cookies help us to help you.
Across all D Stoker Group Ltd websites we use cookies to help us to remember you when you return to our website, as well as tracking what pages you visit whilst you are on the site.
As you may be aware, no data transmission over the Internet can be entirely secure. As a result, while we will always use reasonable endeavours to protect the personal information you provide to us, we cannot guarantee the security of your information and the use of our facilities (e.g. e-mail) is at your own risk.
We regularly update our policies to reflect technological and legal changes. Please check back on our site for the latest version.
We’re sorry if you’re unhappy. Please give us the chance to resolve your issue by emailing customer.service@dsgltd.co.uk.
We will:
If you're not satisfied after our final response or 8 weeks, you may contact:
The Financial Ombudsman Service
Exchange Tower, London E14 9SR
Tel: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
More info: financial-ombudsman.org.uk
Update – July 2024:
The FCA has paused final response deadlines for complaints related to Discretionary Commission Arrangements (DCA) until after 4 December 2025.
More info: Visit FCA
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